FAQ 

SHOPPING / DELIVERY / RETURNS

1.What payment methods can I use to pay for my order?

You can pay for purchases using SEB, Swedbank, Citadele or Luminor Internet banking or by paying with VISA / MasterCard credit and debit cards

2.Do you have a shop that can be visited on site?

Yes, we currently have two stores that can be visited on site. One is located in Valmiera, the other in Pärnu, Estonia. Store locations can be found in the section Our Stores 

3.When will I receive my order?

You will receive your order within 1-3 working days, after receiving the order confirmation in your e-mail

4. Is delivery also possible outside Latvia and European Union countries?

Yes there is an opportunity. We deliver in the Baltic States through Omniva parcel terminals. In European Union countries and abroad, we deliver via Latvijas Pasts, which means that you will receive the order within 14 working days

5. Is it possible to change the delivery address when the order has already been placed?

From the moment we receive the payment, your order is processed within one hour. If you have made a mistake in providing inaccurate delivery information, please contact us immediately.

6. Can i cancel my order?

 

 

 

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